Several training sessions at the NACS Show are designed
exclusively for independent retailers who operate five
stores or less. Roll up your sleeves and dig into the topics
designed just for you. Some courses allow attendees to
obtain nationally recognized certification. The sessions
are free; however registration to the NACS Show is
separate and required. Advanced registration for the
classes is strongly recommended and walk-ins may be
accommodated if space is available.
Tuesday, October 18 | 12:00 pm – 2: 15 pm
Are you making money, or are you chasing ghosts?
Ghosts are those profit dollars we can’t account for—we
have no idea where they went or even if they were there
at all. In this fresh take on an age old topic, this seminar
will delve into the value of a good P&L statement and
how that information can help you make better business
decisions. Attendees will identify negative effects of not
knowing the differences between a cash flow business
and a profitable business. Exercises include a break even
analysis, the use of the key business formulas and a case
study using model P&L statements.
Essential Inventory Management and
Tuesday, October 18 | 2: 30 pm – 4: 50 pm
Out of stocks? Storage issues? Small store? No problem.
In this session, you’ll learn techniques to make the
most out of the space you have in your store, from
inventory turns, shelf space analysis, velocity reports,
product placement, product variety and shrinkage
measurements to gain additional profits through
knowledge of your day-to-day operation. The last part
of the session will involve identifying shrink, its effects
on gross profits and methods to reduce inventory loss.
Positive Upselling: No Questions Asked
Wednesday, October 19 | 7: 30 am – 9: 50 am
The CSR will be the first to tell you they don’t like
upselling. They feel they are pressuring their customers
and they hate to constantly be told “No.” Operators will
address the obstacles of suggestive selling, and how to
re-train their employees on positive upselling techniques. Exercises include calculating the impact of an
add-on sale, identifying types of purchases and bundling opportunities. Students will use role playing to
better understand LJT Management’s “Tell them don’t
sell them” upselling approach.
Growing Your Customer Base: Gasoline, Store,
Car Wash-Pricing Strategies
Thursday, October 20 | 7: 30 am – 9: 50 am
The theme of this training track is change. If you always
do things the same way, you will always get the same
results. This training track engages an operator how to
"Shake Things Up" to grow the business. Topics include
customer loyalty, aggressive marketing, increasing the
customer's use of their loyalty cards, branded credit
cards and social media. In addition, growth includes
implementing aggressive competitive selling programs
for profit centers including QSR, prepared food programs, and car wash. Attendees will develop a specific
growth business plan in this training track.
Go to ljtusa.com/nacs to register for these