With a population of 53 million, 11 official anguages and nearly 3,000 kilometers of coastline, South Africa is
one of the most diverse and vibrant countries in the
world. As attendees of the 2016 NACS Global Forum
quickly discovered, that diversity and vibrancy also
aptly describes the country’s convenience and fuel
retailing industry as well.
From March 6–10, convenience and fuel retailers
from around the world and NACS Global Supplier
Council members participated in a thought-provoking
Global convenience leaders came together in South Africa to explore the market
and discuss industry challenges and opportunities.
BY NAT KELLER
In Cape Town, Global
Forum attendees visited
several retail locations
during the store tours,
including a SPAR.
and energizing NACS Global Forum in Johannesburg and Cape Town, South Africa.
Featuring local store tours, interactive discussions,
inspiring presentations and plenty of networking, attendees had an action-packed agenda to engage, learn
and explore a new and emerging convenience market.
First Stop: Johannesburg
The program began with an assortment of store
tours in South Africa’s biggest city, which included
visits to FreshStop, Engen, Food Lovers, Woolworth’s and Checkers. Consistency and fresh food
were themes throughout.
“The stores here are highly regulated, particularly
on fuel, so we’re able to see how they differentiate
themselves on service and people,” commented J.