STAYING AHEAD OF THE CURVE
NACS Human Resources Forum attendees discussed vital topics necessary for their professional
development and their company’s bottom line.
In March, industry human resources profes- sionals gathered in Tampa, Florida, for an intense overview of pressing HR topics and lively discussions with their peers on issues uch as succession planning, training and
development, employee handbooks and retaining and
recruiting talented team members.
The NACS HR Forum, facilitated by Terry McKenna, principal at Employee Performance Strategies
Inc., hosted more than 70 attendees from convenience operations both large (up to 1,500 locations)
and small (less than 10).
Day One began with a discussion on employee
handbooks, where it was soon discovered that the
definition of an employee handbook varied as much as
the information that went into it. When asked to state
the objectives of their respective handbooks, attendees
offered up: a roadmap for success, a one-stop shop
for team members, a communication tool about the
company’s culture and mission, and a communication
tool for employee responsibilities. Whew!
Attendees agreed that above all, employee
handbooks should include a company’s culture and
mission statement, which McKenna followed up by
suggesting that retailers could use their handbooks
to share their company’s history and story. “You
have a great story to tell,” he affirmed. Attendees
were also in agreement that a handbook should not
include information such as benefits details, financials and overly restrictive policies.
Bullying in the workplace elicited a lot of feedback
from the group — mostly on how to define it — and
how HR can protect team members who encounter a
bullying situation. McKenna stated that bullying has
moved from the schoolhouse and into the workplace,
noting that it has the potential to quickly evolve so HR
These people are not smiling just because
they’re in Florida in March — they are
happy to be at the NACS HR Forum!